Reference

What Our Terms Mean for Your Account

Using wb444 means you accept the rules that govern your account, your wallet activity, and your access rights. Eligibility depends on your local law and the region from which you connect — we keep these terms straightforward so you know exactly where you stand…

Account eligibility rulesJurisdiction-dependent accessbKash, Nagad, Rocket wallet termsData and privacy rightsContact path for legal queries
wb444 What Our Terms Mean for Your Account
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a legal query — about your account terms, a transaction dispute, or a data request — you can reach our support team through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before contacting us. Our team handles legal account queries in the order they are received.

Team online

Live Chat

Start a live chat session from any page on the site. Share your account ID and the nature of your legal query for the fastest routing to the right team member.

Email Support

Send a detailed message for written legal requests, including data access or account closure queries. Include your registered mobile number so we can verify your identity.

Account Help Centre

Log into your account and open a support ticket directly from your account dashboard. This method automatically attaches your account details to the request.

HOW WE HANDLE THIS

Account Security and Data Practices

We apply specific controls at each stage of the account lifecycle — from the moment you register to how we handle wallet data after your last transaction. Here is what that looks like in practice across the four areas that matter most to your legal standing on this platform.

Data Handling

Your account data — name, mobile number, and wallet details — is stored only for the duration required by our operational and legal obligations. We do not sell your data to third parties.

Cookie Policy

We use session and functional cookies to keep your account active across pages. You can manage cookie preferences via your browser settings without losing core account functionality.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Any change to your registered bKash or Nagad number triggers a secondary identity check before it takes effect.

Data Requests and Retention

You can request a copy of the personal data we hold on your account by contacting support. Retention periods follow applicable legal requirements; closed accounts are not deleted immediately.

Common Legal Questions About Your Account

These are the legal questions we hear most often from account holders in Bangladesh. Each answer reflects how our terms actually work — not how we'd like them to work in an ideal scenario.

Access depends entirely on your local law and eligible region. We do not make legal assessments on your behalf. Check your local regulations before opening or funding an account.

Your wallet details are retained for a period defined by our legal obligations, then removed from active systems. Contact support to request confirmation of what data we hold after closure.

Yes. Submit a data request through live chat or email support with your registered mobile number. We process requests in line with applicable data retention and access rules.

Log your dispute via the account dashboard ticket system or live chat. Include your wallet transaction reference number. We investigate and respond with a written outcome.

We notify account holders via the registered mobile number or email on file. Continuing to use the platform after the update date means you accept the revised terms as written.

Contact our support team via live chat or email and request a permanent account closure. Any remaining wallet balance must be withdrawn before closure is finalised.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.